Has your Stream Deck unexpectedly displayed a striking red badge that reads “Device Not Supported,” replacing one of your familiar custom buttons? If that alarming message appeared out of nowhere, the most probable explanation is that you were using one or more of BarRaider’s widely admired plug-ins — extensions that enhance the device’s functionality and are heavily relied upon by creators and streamers. These plug-ins, as it turns out, perform a verification check to determine whether the StreamDeck.exe application is properly authenticated with a valid digital signature.
Unfortunately, Elgato’s official signature, which serves as the application’s cryptographic stamp of legitimacy, expired just yesterday. A digital certificate like this functions much like an identity card, confirming that the software truly originates from its developer and has not been tampered with. When that certification lapses, the system interprets the lack of validation as a potential risk, prompting plug-ins such as BarRaider’s to refuse to load or connect — hence the ominous red badge taking over your once-responsive button.
The good news is that a relatively quick remedy became available later in the day. As of approximately 5 PM Eastern Time, users discovered that the issue could be resolved by fully closing the Stream Deck application and then reopening it. The catch is that before doing so, you should first log into Elgato’s marketplace account. This login step allows the application to communicate with Elgato’s servers, which in turn triggers the plug-ins to update themselves to accommodate the fixed or renewed certificate, effectively restoring all the missing button functions.
To confirm that the correction truly worked, my colleague Richard Lawler and I personally tested the process shortly after the reported fix was deployed. After performing the restart and signing in, everything operated just as smoothly as it did before the anomaly occurred. Commands responded instantaneously, profiles reappeared, and the dreaded red icons vanished altogether. However, upon closer inspection of Elgato’s digital certificate itself, it still appeared to remain technically expired. This peculiarity raises the intriguing possibility that Corsair — the parent company behind the Elgato brand — may have devised a temporary workaround or alternate validation mechanism that momentarily compensates for the expired signature while a new one is being processed.
BarRaider, the developer behind the popular third-party enhancements, promptly issued both an update and a public apology to its community, showing awareness of the frustration caused by the event and reaffirming its commitment to maintaining dependable plug-ins. Simultaneously, Elgato addressed the matter directly on its official Discord server, providing clarification to its users and likely reassuring them that a more permanent solution would be forthcoming.
In essence, this short-lived disruption serves as an instructive reminder of how even small oversights in the complex web of digital authentication can ripple across ecosystems of creative professionals and hobbyists alike. A single expired certificate — a line of code or an overlooked date — can temporarily freeze a workflow that depends on seamless interaction between hardware, software, and third-party integrations. Thankfully, in this case, logging back into your account and allowing a brief update was all it took to breathe life back into the Stream Deck, returning every custom button to its expected, fully operational state.
Sourse: https://www.theverge.com/tech/813814/your-stream-decks-device-not-supported-error-should-fix-itself-if-you-log-in
